Every order ships with tracking, and you see the estimated delivery date for your country before you buy.
Last updated: October 7, 2026
Order placed
You receive a confirmation email right away.
Prepared and shipped
Your tracking number is emailed as soon as the parcel leaves.
Delivery times
Orders are prepared and shipped within 1–2 business days. Estimated delivery times from the order date:
| Region | Delivery time |
|---|---|
| United States Your region | 7–14 business days |
| Europe | 7–14 business days |
| United Kingdom | 7–14 business days |
| Canada | 7–16 business days |
| Australia & New Zealand | 8–16 business days |
| Rest of the world | 10–20 business days |
Delivery times are estimates. They can be longer during holidays, sales periods or because of customs checks.
Shipping costs
Every order ships with tracking. The price depends on the destination and is shown in your cart before you pay:
| Destination | Tracked shipping | Free shipping |
|---|---|---|
| Africa Your region | Free | On orders over US $200.00 |
| All other countries | Free | On orders over US $200.00 |
Free tracked shipping to every country on orders over US $200.00.
Where we ship from
We have two warehouses: one in Austria (European Union) and one in Hong Kong. Your order ships from the warehouse closest to you.
If an item is out of stock in that warehouse, we ship it from the other one so you don’t have to wait for a restock. For example, an order to Austria or elsewhere in Europe may ship from Hong Kong. Either way, your order is tracked, and the delivery dates shown before you buy apply.
If your order contains items from both warehouses, it may arrive in separate parcels, each with its own tracking number.
Tracking
You receive a tracking number by email when your order ships. Tracking can take 2–5 business days to show the first update. You can check it on our tracking page.
Customs and import duties
Customs duties and import taxes are on us. Every order is delivered customs-cleared, wherever you live: there is nothing extra to pay on delivery.
If a carrier ever asks you for a fee, please contact us before paying anything and we will take care of it.
Wrong address
Please check your address carefully at checkout. If you made a mistake, contact us as soon as possible — we can update it until the order ships.
Late or missing parcel
If your parcel has not arrived 3 days after the latest estimated delivery date, contact us with your order number. We check with the carrier and agree with you on the right solution for your case, such as reshipping your order or refunding you.
If the parcel then arrives after all, we also agree with you on the next step: you either return the item to us, or you keep it and we refund you, depending on the case.