Not the right fit or not what you expected? You have 14 days after delivery to return your order.
Last updated: October 7, 2026
How to return an item
Request it online
Within 14 days of delivery, fill in our return request form — it takes less than a minute.
Send it back
We reply within 24 hours with your personal return address and instructions. Ship the items within 14 days.
Get your refund
Once we receive and check your return, we refund you within 14 days.
Right to cancel (EU and UK customers)
If you live in the European Union or the United Kingdom, you can cancel your order within 14 days of receiving it without giving any reason. To cancel, use our return request form or send us a clear statement by email to support@celoraine.com with your order number.
Where to send your return
We don’t have a single return address: the right address depends on your item and where you live. Once you request a return, we tell you exactly where to send it. Please wait for our instructions before sending anything, so your return reaches the right place and your refund isn’t delayed.
Return conditions
- Items must be unused, unwashed and in their original packaging with all tags.
- Shoes must be tried on a clean, indoor surface only.
- Return shipping is paid by the customer, except for damaged, faulty or wrong items — those are on us.
Refunds
We refund the price of the items and the original standard delivery cost to your original payment method within 14 days of receiving your return. Your bank may need a few extra days to show it on your statement.
Damaged, faulty or wrong items
Use our return request form within 7 days of delivery and add a photo of the item and the packaging. We will send a replacement or refund you in full, and you will not pay any return costs.
Exchanges
Need another size? Choose “An exchange for another size” in the return request form and tell us the size you need. Not sure about your size? Use the size guide and “Find my size” on the product page, or ask us first.
Every item can be returned
All products in our store can be returned within 14 days of delivery under the conditions above — including items bought on sale.
Cancel before shipping
Changed your mind before your order ships? Contact us as soon as possible and we will cancel it and refund you in full.