This policy explains what personal data Celoraine collects, why, and the choices you have.
Last updated: September 29, 2026
1. Who we are
The data controller is Celoraine LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (company number: 18894227). Contact: support@celoraine.com.
2. What we collect
- Orders: name, email, phone (optional), billing and shipping address, items ordered.
- Payments: processed by Stripe. We never receive or store your full card number.
- Contact messages: the name, email, order number and message you send us.
- Newsletter: your email and the date you subscribed, only with your consent.
- Reviews: your name, review, rating, optional photos, size bought, fit and country.
- Technical data: IP address (used to detect your country so we can show your currency and delivery time), browser type and pages visited.
3. Why we use it
- To process, ship and support your order (contract).
- To prevent fraud and keep the site secure (legitimate interest).
- To show prices and delivery times for your country (legitimate interest).
- To send newsletters (your consent — you can unsubscribe anytime).
- To meet tax and accounting duties (legal obligation).
4. Who we share it with
- Stripe (payments), our hosting provider, our email service, our warehouses in Austria (EU) and Hong Kong that prepare and ship your order (your name, address and phone are shared with them for delivery), and the carriers who deliver it.
- [Add any other tools you use, e.g. analytics or advertising platforms.]
We never sell your personal data. Some partners may process data outside your country; when they do, they use approved safeguards such as the EU Standard Contractual Clauses.
5. Cookies
| Cookie | Purpose |
|---|---|
| woocommerce_* / wp_woocommerce_session_* | Keep your cart and checkout working (necessary). |
| adswth_geo_cty, adswth_geo_cur | Remember your country and currency for 30 days (necessary for prices and delivery times). |
| Stripe cookies | Fraud prevention during payment (necessary). |
| [Analytics / ads cookies] | [Only if you use them — these need consent in the EU/UK.] |
6. How long we keep it
Order data is kept as long as required by tax law ([e.g. 10 years]). Contact messages are kept for up to 2 years. Newsletter data is kept until you unsubscribe.
7. Your rights
You can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, and withdraw consent at any time. EU and UK residents can also complain to their data protection authority. California residents have the right to know, delete and opt out of the sale of personal data (we do not sell data). Write to support@celoraine.com to use any of these rights.
8. Children
Our store is not intended for children under 16, and we do not knowingly collect their data.
9. Changes
We may update this policy. The date at the top shows the latest version.