Quick answers to the questions we hear most. Can’t find yours? Contact us.
Orders
How do I know my order went through?
You receive a confirmation email with your order number right after checkout. If you don’t see it, check your spam folder or contact us.
Can I change or cancel my order?
Yes, until it ships. Contact us as soon as possible with your order number.
Shipping
How long does delivery take?
Each product page shows the estimated delivery date for your country. All delivery times are listed on our shipping page.
How can I track my parcel?
You receive a tracking number by email when your order ships. Use it on our tracking page.
Will I pay customs fees?
No. Customs duties and import taxes are on us: every order is delivered customs-cleared, with nothing extra to pay on delivery.
Sizing
How do I find my shoe size?
On every shoe page you can switch between EU, US and UK sizes, and use “Find my size” with your foot length in cm or inches. Each product also has a size guide.
What if the size doesn’t fit?
You can return it within 14 days of delivery. See our returns policy.
Returns and refunds
How do I return an item?
Contact us within 14 days of delivery with your order number. We send you the return instructions.
When will I get my refund?
Within 14 days after we receive your return, to your original payment method.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay. See payment methods.
Why is my card charged in US dollars?
Prices are shown in your currency for convenience, and orders are charged in USD. Your bank converts the amount automatically.
Is it safe to pay on your site?
Yes. Payments are encrypted and processed by Stripe. We never see or store your card number.